HELP CENTER

Frequently Asked Questions

Quick answers about Laffari—pricing, offline access, safety, devices, and subscriptions.

Is Laffari free to use? +

Laffari includes a free tier with a small set of stories. A subscription unlocks the full library and premium features.

How do subscriptions work? +

Subscriptions renew automatically unless canceled in your App Store or Google Play subscription settings. You can cancel anytime.

Can I cancel anytime? +

Yes. Manage or cancel your subscription from your Apple ID / Google account subscriptions page.

Can I use Laffari offline? +

Premium users can download stories for offline use. Availability can vary by device and story.

Is Laffari safe for kids? +

Yes. Laffari is designed to be calm and kid-friendly—ad-free, with no external links in the child-facing experience.

What ages is Laffari best for? +

Laffari is designed for young kids and families. Most stories work great for preschool and early elementary ages, and many parents also use it as a calming routine for older kids.

Does Laffari include audio narration? +

Narration depends on the story release. If a story doesn’t include narration, it’s still perfect for reading together as a bedtime ritual.

Does Laffari show ads or popups to kids? +

No—Laffari is built for calm time, not interruptions. There are no ads in the kid-facing experience.

Can I use Laffari on multiple devices? +

Usually yes—if you use the same Apple ID or Google account, you can restore purchases on supported devices. If you run into issues, contact Support.

Do you collect personal data from children? +

We aim to collect as little data as possible. For full details, please review our Privacy Policy.

What if a story won’t load or the app crashes? +

Try restarting the app and checking your internet connection. If it still happens, contact Support with your device model, OS version, and what you were doing when it occurred.

How can I request a new story or feature? +

Send your idea through Support, and check the Roadmap to see what we’re building next.

Need help fast?

If you’re stuck, our support page is the fastest way to get help.

Contact Support

See what’s coming

We build in public. Track upcoming improvements and new releases.

View Roadmap